Governance

1.1 Governance, information and engagement

Pārongo, kōrerorero whānui me ngā mahi whakataunga

We want to involve people, and maintain their confidence, in our decision-making

What we do:

City governance and engagement

Civic information

City archives

Our governance, information and engagement activities contribute to us beingTop

People-centred –These activities enhance trust and confidence in civic decision-making and encourage the community to participate in city governance.

Connected – Providing information about our services allows people to use the city’s services, facilities and activities.

Key projectsTop

During the year:

– Two variations of the preferred model were developed – one with two tiers of representation (incorporating local boards), and the other with a single tier of representation. These two options were consulted on with the community over a six–week period from late March to early May 2013.
– We agreed with our community that if the governance model was to change, we would recommend a model with a single tier of representation, excluding the Wairarapa, and with small local wards that ensure direct access to local politicians and enhanced accountability.

City archives

What it costTop

Operating Expenditure ($000) Actual
2013
Budget
2013
Variance
2013
Actual
2012
1.1.1 City Governance and Engagement        
Expenditure 8,161 8,141 (20) 8,383
Revenue (14) (12) 2 (30)
Net Expenditure 8,147 8,129 (18) 8,353
1.1.2 Civic Information1        
Expenditure 5,327 5,587 260 5,422
Revenue (248) (198) 50 (244)
Net Expenditure 5,079 5,389 310 5,178
1.1.3 City Archives        
Expenditure 1,283 1,322 39 1,179
Revenue (208) (174) 34 (180)
Net Expenditure 1,075 1,148 73 999
Capital Expenditure ($000) Actual
2013
Budget
2013
Variance
2013
Actual
2012
1.1.1 City Governance and Engagement        
Expenditure 19 31 12
Unspent portion of budget to be carried forward N/A N/A
  1. Under budget due to lower labour costs.

How we performedTop

To assess our performance, we ask residents’ views on information provision, decision-making, and consultation processes. We also monitor the performance of our Contact Centre answering calls and emails, and assess user satisfaction with City Archives services and facilities.

To understand the extent to which the public is informed and engaged

Percentage of residents satisfied with the level of consultation (ie the right amount)

Percentage of residents satisfied with the level of consultation (i.e. the right amount).

Source: WCC Residents’ Monitoring Survey 2013

Residents’ (%) satisfaction with their involvement in Council decision-making (including neutral responses)

Residents’ (%) satisfaction with their involvement in Council decision-making (including neutral responses).

Source: WCC Residents’ Monitoring Survey 2013

In relation to the above results, the Council is revising its Engagement Policy and developing a plan to improve its approach to consultation and engagement. This will specifically look to address current barriers to people's understanding of our consultation processes and participation in our decision-making. We will report on our progress with this plan in our public Quarterly Reports.

E-democracy participation – number of ePetitions and number of people that participate

During the year 14 ePetitions were received. This compared with 18 in 2011/12 and 34 in 2010/2011. Not all ePetitions are accepted as some fail to meet Council criteria (for example, because they deal with issues outside our jurisdiction) and some are withdrawn by the petitioner. Of the 14 ePetitions received, six were declined and one was withdrawn. Of those that closed in 2012/2013, a total of 2148 people took part.

There is no target for this performance measure.

Source: WCC Democratic Services

To measure how easy it is for residents to access information and whether that information is available in a timely manner

Council and committee agendas (%) made available to the public five days prior to the meeting

The Local Government Official Information and Meetings Act 1987 requires us to make all agendas and reports available two days before meetings. We have set a higher standard for ourselves by aiming for five days.

The percentage of agendas that are available to the public five days prior to the meetings has been generally improving over time (59% in 2008/2009; 68% in 2009/2010; 75% in 2010/2011; 74% in 2011/12). This year the result has increased to 80%.

All agendas were made publicly available at least two days prior to the meetings, which is the legal requirement.

Source: WCC Democratic Services

Residents (%) who agree that Council information is easy to access

Residents’ (%) who agree that Council information is easy to access.

Source: WCC Residents’ Monitoring Survey 2013

We designed and launched a new website in February 2013. This may have attributed to residents finding it more difficult to access information until they became familiar with the new layout. This drop could also be due to the change in survey methodology.

Residents’ (%) who agree that the Council website is easy to navigate and get information from

Result: 59% of residents that have used the Council website in the past 12 months agreed it was easy to navigate, 52% agreed it was easy to get information from (target: 80%). This was a new measure for 2012/13.

Over the coming year we will be looking at ways to evaluate the effectiveness of the new design layout and information navigation of our website.

Source: WCC Residents’ Monitoring Survey 2013

Contact Centre calls that are answered within 30 seconds and emails that are answered within 24 hours

Contact Centre calls that are answered within 30 seconds and emails that are answered within 24 hours.

Source: WCC Contact Centre

To measure success of protecting the City’s historic information and making it available to the public

User satisfaction with City Archives services and facilities

User satisfaction with City Archive services and facilities.

Source: WCC City Archives